Information We Collect

We may collect information you provide directly, information generated through your use of the platform, and technical or transactional information required to operate, secure, and improve the service.

• Account information such as name, display name, username, email address, and profile details
• Login, session, security, and authentication-related information
• Communications, support requests, reports, and user-submitted content
• Transaction details for memberships, Hearts, upgrades, gifts, purchases, or payouts
• Referral, reward, bonus, and engagement activity data
• Technical data such as IP address, browser, device, platform, and general usage patterns

How We Use Information

We use collected information to operate, maintain, secure, support, and improve the platform.

• Create, manage, and secure user accounts
• Provide memberships, Hearts, chat features, calls, and related platform tools
• Process purchases, payments, rewards, bonuses, payouts, and support actions
• Detect fraud, abuse, suspicious behavior, policy violations, and security incidents
• Respond to support requests, reports, appeals, and account review questions
• Improve platform stability, functionality, moderation, and user experience

Account and Profile Data

Information you add to your account or profile may be stored and used to support platform features, personalization, account administration, user interaction, moderation, and support.

You are responsible for ensuring that information you provide is accurate, lawful, and up to date. Some profile information may be visible to other users depending on your settings and the design of platform features.

Memberships, Hearts, Purchases, and Payouts

When you make purchases, receive rewards, use Hearts, or request payouts, we may process and store relevant transaction details, billing-related records, payout instructions, provider responses, and payment or payout status information.

We may also retain records needed to verify purchases, investigate failed transactions, review disputed activity, detect chargeback abuse, confirm reward eligibility, or resolve payout issues.

Referrals, Rewards, and Earnings Data

If the platform offers referrals, bonuses, rewards, or earning-related features, we may process referral attribution data, registration links, activity milestones, reward status records, review notes, and related audit information.

This information may be used to calculate eligibility, detect self-referrals or duplicate accounts, prevent abuse, apply manual review, and adjust, approve, delay, or deny benefits where necessary.

Chat, Content, Calls, and Communications

Messages, media, call-related records, support communications, reports, and other content shared through the platform may be processed, stored, or reviewed as needed to provide features, enforce rules, investigate abuse, respond to disputes, or comply with legal obligations.

Do not share highly sensitive information through platform messaging tools unless it is necessary and you understand the risks involved.

Where voice or video features are offered, technical call data, session metadata, or connection-related diagnostics may be processed to support service delivery, troubleshooting, reliability, and abuse prevention.

Cookies, Sessions, and Similar Technologies

We may use cookies, session tools, local storage, and similar technologies to keep you signed in, remember preferences, improve performance, and support security or analytics functions.

• Session management and login continuity
• Theme, display, and usability preferences
• Security checks and fraud-prevention controls
• Performance measurement and service improvement
• Referral attribution and selected feature operation

Login, Session, Device, and Technical Data

We may collect or generate information such as IP addresses, browser names, device names, platform details, session timestamps, login history, and related technical data.

This information may be used for account protection, session management, suspicious login detection, troubleshooting, geo-level analysis, abuse prevention, feature support, and security investigations.

Support, Notifications, and Email Records

When you contact support, receive account notices, or interact with system communications, we may store support messages, moderation notes, notification records, and email delivery logs.

These records help us respond to issues, confirm delivery attempts, investigate account actions, handle disputes, and maintain service reliability and security.

Analytics and Platform Improvement

We may use usage metrics, diagnostics, aggregated activity data, and operational signals to monitor performance, troubleshoot issues, understand feature usage, improve design, and maintain platform quality.

Where analytics tools are enabled, they may collect information such as page views, feature interactions, device details, and general traffic patterns, subject to applicable law and platform settings.

How We Share Information

We do not sell personal information in the ordinary course of operating the platform.

We may share information only where reasonably necessary, including with:

• Payment providers, payout processors, and financial service partners
• Hosting, infrastructure, security, mail, communications, and technical service providers
• Professional advisers, auditors, or legal authorities where required or permitted by law
• Internal administrators or authorized personnel for support, moderation, compliance, or fraud prevention

Fraud Prevention and Security Monitoring

We may monitor account activity, technical signals, login behavior, device patterns, payment events, referral behavior, rewards activity, and general platform use in order to detect fraud, abuse, suspicious conduct, policy violations, or security incidents.

Data Retention

We retain information for as long as reasonably necessary to operate the platform, provide services, secure accounts, process transactions, resolve disputes, investigate abuse, enforce policies, and comply with legal obligations.

Retention periods may vary depending on the type of information, account activity, payment status, referral activity, fraud risk, support history, and applicable legal requirements.

Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

International Processing and Third-Party Services

Depending on how the platform is hosted and which providers are used, information may be processed by third-party services or infrastructure located in different jurisdictions.

By using the platform, you understand that information may be processed where needed to deliver the service, subject to reasonable contractual, technical, and organizational safeguards where applicable.

Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

• Requesting access to information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of certain information where allowed
• Objecting to or restricting certain processing in specific situations
• Withdrawing consent where processing relies on consent

Some requests may be limited where retention or continued processing is required for security, fraud prevention, dispute handling, contractual performance, policy enforcement, or legal compliance.

Children’s Privacy

The platform is intended only for adults. Users must be at least 18 years old. We do not knowingly allow underage users to register or use the platform.

If we learn that an underage account was created in violation of platform rules, we may restrict, suspend, or remove the account and related data as appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes.

Continued use of the platform after changes become effective means you accept the updated version. The latest version published on this page controls future use from its effective date.

Contact

If you have questions about this Privacy Policy, your data, or a privacy-related request, please contact support through the official platform channels.