Chat & Messaging
Quick help| Messages not sending | Refresh the page, confirm you’re logged in, and check your credits/free quota. |
| Chat disabled | Admin may temporarily disable chat for maintenance or moderation. Try later or contact support. |
| No new messages loading | Check your connection and refresh. If it persists, it may be an API issue. |
| I can’t see avatars | Hard refresh (Ctrl+F5) and confirm image uploads are allowed. Try another browser. |
| Text is hard to read | Enable your preferred theme in settings. Clear cache if CSS changes don’t apply. |
| Blocked or muted | If you were blocked or restricted, you may not be able to message. Use support if needed. |
Credits / Hearts
Balance & costs| What are credits/hearts? | They are the in-app balance used for paid messages, gifts, or calls (if enabled). |
| Why do messages cost credits? | Paid chat may be enabled by platform rules or plan settings. |
| Not enough credits | Top up or upgrade to continue sending messages if free quota is used. |
| Credits not updated after payment | Log out/in and check your transactions. If still wrong, contact support with reference. |
| Credits decreased unexpectedly | Usually from paid actions (messages/gifts/calls). Check logs if available. |
| Free credits | Some users get promotional or referral bonuses depending on configuration. |
Referrals & Downline
Invite & earn| Where is my referral link? | Open your referrals page to copy your invite link or ref_id. |
| Referral not showing | They must register using your link in the same browser session. Cookies must be enabled. |
| Downline explained | Your downline is the list of users who joined through your referral (and possibly multi-level tiers). |
| When do I earn rewards? | Depends on rules: at signup, after verification, after purchase, or after milestones. |
| Duplicate/fake referrals | Fraud or duplicates can be removed and rewards reversed. |
| Can I change referrer later? | Normally no. Attribution is locked at registration time for fairness. |
Earnings & Payouts
Withdrawals| How do I request a payout? | Open your payouts page, choose method, confirm details, submit request. |
| Minimum withdrawal | Most systems require a minimum. If you can’t submit, you’re likely below the threshold. |
| Pending too long | Check your details and verification. Contact support with request date and amount. |
| Rejected payout | Often due to wrong method details, name mismatch, missing verification, or policy flags. |
| Available methods | Only methods enabled by admin will appear (e.g., TeleBirr/PayPal/Bank). |
| Fees | Providers may charge fees. The payout page should show gross and net amounts. |
Voice & Video Calls
WebRTC| Permissions | Allow camera/microphone in browser site settings. Refresh after enabling. |
| Call won’t connect | Some networks block WebRTC. Try Wi-Fi, disable VPN, or switch networks. |
| No sound | Check device output, browser permission, and Bluetooth routing. Try headphones. |
| No video | Check camera permissions and ensure no other app is using your camera. |
| Do calls cost credits? | If enabled, calls may use call credits/minutes. The UI should show the rate. |
| Call disconnects | Mobile browsers may pause background tabs. Stay on the call screen. |
Account & Login
Access| Can’t login | Confirm your email/password, enable cookies, and try incognito/private mode. |
| Forgot password | Use the Forgot Password page and follow the reset link sent to your email inbox. |
| Reset link not working | Password reset links expire after a limited time and can only be used once. Request a new link if needed. |
| Too many redirects | Clear site cookies and ensure you use https consistently. |
| 404 Not Found | The page file may be missing or .htaccess routing is incorrect. |
| 500 Server Error | This is a server-side PHP error. Check error logs to find the file and line. |
| Random logout | Often due to cookie domain mismatch or mixing http/https. Use one HTTPS domain. |
| Update profile issues | Ensure required fields are filled. If upload fails, check size/type limits. |
Security & Password Protection
Account safety| Change password | You can update your password from the Security & Account Protection section on your profile page. |
| Old password reuse blocked | Previously used passwords cannot be reused. Choose a new password you have not used before. |
| New password rejected | Your password may be too short, missing letters or numbers, match your current password, or match an older password. |
| Why password reuse is blocked | This improves account protection if an older password was exposed, saved on another device, or reused elsewhere. |
| Where to manage security settings | Open your profile page to manage password security and two-factor authentication. |
| Best password advice | Use a strong unique password and do not share it with anyone. Avoid reusing passwords from email, banking, or social media. |
Two-Factor Authentication (2FA)
Google Authenticator| What is 2FA? | 2FA adds an extra login step. After your password is accepted, you must enter a one-time code from your authenticator app or a backup code. |
| How to enable 2FA | Open your account security area, scan the QR code with Google Authenticator or another compatible app, and confirm setup with the 6-digit code. |
| Which app can I use? | Google Authenticator and other compatible authenticator apps that support standard one-time codes can be used. |
| Asked for a code after password | If 2FA is enabled, login is not complete until you enter the authenticator code or a valid backup code. |
| Backup codes | Backup codes are one-time recovery codes for when you lose access to your authenticator app or device. Save them in a safe place. |
| Can I disable 2FA later? | Yes. You can manage or disable 2FA from your account security settings, although keeping it enabled is strongly recommended. |
Safety & Reporting
Stay safe| Never share | Passwords, verification codes, bank details, or private IDs. |
| Avoid scams | Do not send money off-platform. Be cautious with urgent requests. |
| Report abuse | Use report/block tools in chat or profile (if available). Save evidence. |
| Privacy tips | Limit personal info in public. Avoid posting phone/address in messages. |
| Verification | May be required for payouts to reduce fraud. Follow instructions on your dashboard. |
| Hacked account | Change password immediately, use your account security tools, and contact support with timestamps and screenshots. |
Contact support
Include your email, the page you were on, and the approximate time of the issue.