Credits & Paid Chat
What are credits/hearts on this platform?
Credits (sometimes called hearts) are the in-app balance used for paid actions such as premium messages, gifts, or calls (if enabled). They also help reduce spam and support the “Get Paid while Chatting” model.
Why do some messages cost credits?
If paid chat is enabled, sending messages (or certain message types) may deduct credits. The exact rules are controlled by admin settings and/or membership plan logic.
Why do some messages not cost credits?
Some configurations allow a free quota (daily or per chat), or free messaging under specific conditions (e.g., same plan, promotional windows). Availability depends on your current settings.
Where can I see my current credit balance?
Your balance is typically shown near the chat composer, in the dashboard, or on a wallet/credits page. If you do not see it, refresh the page and ensure you are logged in.
What happens if I don’t have enough credits to send a message?
Your message should be blocked and you should see a warning (e.g., “Not enough credits”). Use the top-up/upgrade button to add credits and try again.
Can I earn credits without paying?
If enabled, you can earn credits via referrals, activity rewards, promo bonuses, or free-credit campaigns. Check your dashboard/referrals page for active offers.
Are credits the same as earnings (withdrawable money)?
Not always. Credits are usually spendable in-app currency. Earnings (withdrawable balance) are typically tracked separately and follow payout rules and verification.
Do credits expire?
Most systems do not expire credits. If expiring credits exist, the wallet page should show an expiration date and the conditions.
I purchased credits but my balance did not update. What should I do?
Refresh the page, then log out and log back in. Check your transactions history if available. If it still does not update, contact support with payment amount, time, and reference.
Why did my credits decrease unexpectedly?
Usually because a paid action occurred (paid messages, gifts, or calls). Your activity/transaction logs should reflect the deduction. If you suspect an error, contact support with screenshots.
Can I get a refund for credits?
Refunds depend on your platform policy and payment provider. Used credits are typically not refundable. If you were charged but did not receive credits, support can verify and correct it.
How is “cost per message” calculated?
Cost can be fixed (e.g., 1 credit per message) or dynamic (based on plan, user type, promotions, or chat rules). The chat UI should show the active rate before you send.
Can I set limits or alerts for my spending?
Some platforms support a daily spend cap or low-balance alerts. If your account does not show these controls, request the feature or contact support.
How do I know if paid chat is enabled?
If you see a cost indicator, a credit balance display, or a top-up prompt in chat, paid chat is enabled. If you do not, your chat may be in free mode.
Messages fail even with enough credits. What should I do?
Refresh the page, check your internet connection, and try again. If it persists, capture any error message and contact support—there may be a server/API issue.
Referrals, Downline & Rewards
How do referrals work?
You invite friends using your referral link or referral ID. If they register through that link, they become your referral and appear in your downline. Rewards depend on program rules.
Where do I find my referral link?
Open your referral/invite page in the dashboard. Your link usually looks like /register.php?ref_id=XXXX or a referral code you can share.
What is “downline”?
Downline is the list of users who registered via your referral. If multi-level referrals are enabled, it may include indirect referrals (referrals of your referrals).
Why is my referral not showing?
Common reasons: the user did not register through your link, cookies were blocked, they switched devices/browsers, the referral window expired, or they already had an account.
How can I make referral tracking reliable?
Ask users to register immediately after clicking your link, in the same browser session. Avoid switching apps, using in-app browsers, or blocking cookies during registration.
Can someone change their referrer after registering?
Normally no. Referrer attribution is typically locked at registration time to prevent disputes and abuse.
When do referral rewards get credited?
Depending on policy: immediately on signup, after email verification, after first purchase, or after certain activity milestones. Check your referral rules panel.
Do I earn from referrals forever?
Only if your program is configured as lifetime rewards. If your dashboard says “earn for life,” your rewards should remain active unless policy changes or fraud is detected.
What counts as a valid referral?
Typically a unique real user who signs up and completes required steps. Fake accounts, duplicates, or abuse attempts can be removed and rewards reversed.
What if a referral used the wrong ref_id?
After registration, changing attribution is not recommended. If a correction is necessary, admin may review and manually adjust with an audit trail.
Can I promote my referral link on social media?
Yes, but avoid spam. Share it responsibly with a clear explanation. Spamming or misleading claims can lead to account restrictions.
Why did my referral rewards decrease?
Possible causes include chargeback reversals, fraud removals, duplicate cleanup, or policy adjustments. If you need details, contact support with your username and dates.
What are referral tiers (multi-level referrals)?
Tier 1 is direct referrals. Tier 2+ are referrals of referrals. If enabled, tiers should clearly display percentages, conditions, and any caps.
Where can I see referral activity and earnings?
In your referral dashboard, which should show registrations, dates, and rewards. A transparent ledger helps avoid confusion.
A user clicked my link but I got nothing. Why?
Clicks are not enough—attribution is usually based on a cookie/session at registration. If they registered later, used a different browser, or blocked cookies, attribution may fail.
Earnings, Payouts & Withdrawals
What are “earnings” on this platform?
Earnings are amounts credited to you from referrals or other reward programs. They may be withdrawable if payouts are enabled and you meet all conditions.
How do I request a payout?
Open your payouts/earnings page, select a payout method, confirm details, and submit a payout request. Your request will enter review/processing.
Is there a minimum withdrawal amount?
Most platforms set a minimum to reduce processing overhead. The payout form should show the minimum and prevent submitting below it.
What do payout statuses mean?
Pending: submitted and under review. Approved: accepted and queued. Paid: completed. Rejected: declined due to policy or missing/incorrect details.
Why would my payout be rejected?
Common reasons: wrong payout details, minimum not met, suspicious activity, duplicate accounts, name mismatch, or required verification not completed.
How long do payouts take?
Time depends on manual review and the provider. If your request stays pending, check details and verification status, then contact support if needed.
Can I cancel a payout request?
Usually you can cancel only while status is pending. After approval or payment, cancellation is normally not possible.
What payout methods are supported?
This depends on what admin enabled (e.g., TeleBirr, PayPal, bank transfer). Your payout page should only show methods currently available.
Do payouts have fees?
Providers may charge fees. If the platform applies fees, the payout page should show gross amount, fees, and net amount before you confirm.
What if I entered wrong payout details?
Contact support immediately. If the payout is still pending it may be corrected. If already paid to the wrong destination, recovery may not be possible.
Why did my earnings change after a payout?
Because the balance moved from available to paid. Also, adjustments can occur due to reversals, refunds, or fraud cleanup.
Do I need identity verification?
Some programs require verification to reduce fraud. If required, your payouts page should show what is needed and how data is protected.
Can I see a payout receipt or reference ID?
If receipts are enabled, you may see a reference number or receipt attachment. If not shown, support can confirm the provider reference.
My payout is pending for too long. What should I do?
Check you meet minimums, your method details are correct, and verification is complete. If everything is correct, contact support with the payout request date and amount.
How do I contact support about payouts effectively?
Send your username/email, payout request ID (if shown), amount, payout method, and screenshots of status. Include payment references if applicable.
Voice & Video Calls
What do I need to use voice/video calls?
A modern browser, camera/microphone permissions, and stable internet. Wi-Fi is recommended for best quality.
How do I allow camera and microphone permissions?
Use the lock icon near the address bar to enable Camera and Microphone for this site. Refresh after changing permissions.
Why does my call fail to connect?
Weak internet, VPN/firewall restrictions, or NAT limitations can block calls. Some networks require relay support (TURN) for reliable connectivity.
The call connects but there is no sound. What can I do?
Check volume/output device, microphone permission, and Bluetooth routing. Try refreshing or switching browser/device if the problem persists.
The call connects but there is no video. What can I do?
Confirm camera permission, ensure no other app is using the camera, and try switching camera (front/back). Refreshing the call page often helps.
Do calls cost credits or minutes?
If call billing is enabled, calls may deduct call credits/minutes. The UI should show rate and your remaining balance before and during the call.
Why is my camera/mic blocked even after allowing it?
Permissions can be per-domain and per-https. Verify you allowed the correct domain and your OS settings also allow browser access to camera/mic.
Can I use calls on mobile?
Yes, but mobile networks can be restrictive. For best results, use stable Wi-Fi and a supported browser version.
Why do calls disconnect when I switch apps or tabs?
Mobile browsers may pause background tabs to save battery. Stay on the call screen. If you need background calling, a native app approach is required.
What are STUN and TURN servers?
STUN helps devices discover network routes. TURN relays media when direct peer-to-peer fails. TURN improves connection success on difficult networks.
How can I improve call quality?
Use Wi-Fi, close downloads, avoid VPN, use headphones, and keep your device charged. A stable network is the biggest factor.
Why is there echo during calls?
Echo occurs when speaker output loops into the microphone. Use headphones and reduce speaker volume. WebRTC echo cancellation helps but is not perfect.
Can I switch from video to audio during a call?
If your call UI supports toggling video, you can disable the camera mid-call. Otherwise, end the call and restart as audio-only.
Are calls recorded?
Calls are typically not recorded. Recording requires explicit user consent and legal compliance. If recording exists, it must be clearly disclosed.
What should I send support if calls fail?
Send time/date, device/browser, network type (Wi-Fi/mobile), and any error messages. If you can, include console/network details and call ID from logs.
Safety, Privacy & Reporting
How do I report a user?
Use the report option in chat or on the profile (if available). Provide a clear reason and any supporting screenshots.
How do I block someone?
Use the block action from chat or profile. Blocking should prevent new messages and may hide the profile depending on policy.
What information should I never share in chat?
Do not share passwords, verification codes, banking details, or private IDs. Be cautious with phone numbers, addresses, and off-platform payment requests.
How do I avoid scams?
Avoid sending money off-platform, refuse urgent payment pressure, and be cautious when someone tries to move you to external apps immediately.
What happens after I report someone?
Admin reviews the report and may warn, restrict, suspend, or remove the user. Repeat abuse is treated more strictly.
Can someone see my private details?
Only information you choose to display should be visible. Consider limiting visibility for unverified accounts if privacy is a concern.
Is chat content private?
Chats are often stored for moderation and dispute resolution. Access should be restricted and retention should be described in your privacy policy.
How do I secure my account?
Use a strong unique password, do not reuse passwords, enable two-factor authentication, and report suspicious activity immediately.
I received harassment. What should I do?
Do not engage. Block and report the user. Save screenshots. If you feel unsafe, contact local authorities.
How does the platform prevent spam and fake accounts?
Common protections include email verification, rate limits, paid chat friction, device checks, and moderation rules. Specific measures depend on configuration.
Can I hide my online status?
If the feature exists, enable “appear offline” in privacy settings. If not available, request it from support/admin.
How do I protect my photos?
Use privacy settings, limit public visibility, and avoid sharing sensitive images. Platforms can also restrict downloads or add watermarks if implemented.
What is account verification and why is it required?
Verification reduces fraud and improves trust. It may be email, phone, or identity verification depending on the program rules.
What should I do if I suspect my account is hacked?
Change your password immediately, end active sessions if available, and contact support with the time and details of suspicious activity.
Are payments and payout details secure?
They should be protected with HTTPS, restricted admin access, and secure storage practices. Never share payout details in chat.
Login, Errors & Technical Troubleshooting
I cannot login. What should I check first?
Confirm you are using the correct email/password, try a private/incognito window, and ensure cookies are enabled. Use “Forgot password” if available.
I forgot my password. What should I do?
Open the Forgot Password page, enter your account email, and use the reset link sent to your inbox. Also check your spam or junk folder.
Why does my reset link not work?
Reset links expire after a limited time and can only be used once. If the link is invalid, expired, or already used, request a new password reset email.
Can I change my password from my account?
Yes. Logged-in users can change their password from the Security & Account Protection section on their profile page.
Why can I not log in even though my password looks correct?
If two-factor authentication is enabled on your account, you must also enter your authenticator code or a backup code after your password is accepted.
I get “Too many redirects”. How do I fix it?
Clear cookies for the site and ensure you use https consistently. Redirect loops often come from misconfigured maintenance redirects or incorrect base URLs.
I see 404 Not Found. What does it mean?
The page/file is missing or routing is incorrect. Confirm the file exists and your .htaccess rules and ErrorDocument paths are valid.
I see 500 Internal Server Error. What does it mean?
A server-side PHP error or misconfiguration. Check error logs for the exact file and line number (missing includes, syntax errors, undefined functions).
My chat page does not load messages. What should I do?
Refresh, confirm you are logged in, and check your connection. If the issue persists, there may be an API/server problem.
My messages do not send. What should I do?
Check your credit balance (if paid chat), refresh the page, and try again. If you see an error, capture it and contact support.
Calls endpoint returns 500 error. What should I do?
This often happens if required fields are missing (e.g., callee_id). Ensure your call request includes all required parameters and check server logs.
The site logs me out randomly. Why?
Common reasons include session cookie domain mismatch, server restarts, incorrect session settings, or mixing http/https. Use one domain and HTTPS only.
My page shows wrong colors or styles. How do I fix it?
Hard refresh (Ctrl+F5), clear cache, and ensure CSS files load successfully (status 200). If using caching/CDN, purge caches.
Uploads fail (profile photos). What should I check?
Check file size limits, allowed types, folder permissions, and PHP settings (upload_max_filesize, post_max_size).
Why can’t non-members access member-only pages?
Member-only pages are protected by login checks. If you need public previews, create a separate public page that shows limited safe information.
Security & Account Protection
Can I reuse one of my old passwords?
No. For better account protection, previously used passwords are blocked and cannot be reused.
Why is my new password being rejected?
Your new password may be too short, may not include both letters and numbers, may match your current password, or may match one of your previously used passwords.
Where can I manage my account security settings?
Open your profile page and go to the Security & Account Protection section to manage your password and two-factor authentication settings.
Why is password reuse blocked?
Blocking old passwords helps protect your account if an older password was exposed, reused elsewhere, or saved on a device you no longer trust.
Two-Factor Authentication (2FA)
What is two-factor authentication?
Two-factor authentication adds an extra security step to your login. After entering your password, you must also enter a one-time code from your authenticator app or a backup code.
How do I enable 2FA?
Go to your account security area, open the 2FA setup page, scan the QR code with Google Authenticator or another compatible app, and enter the 6-digit code to confirm setup.
Which app can I use for 2FA?
You can use Google Authenticator or another compatible authenticator app that supports standard time-based one-time codes.
Why am I asked for a code after entering my password?
If 2FA is enabled on your account, the system will ask for an authenticator code or backup code before finishing login.
What are backup codes?
Backup codes are one-time recovery codes you can use if you lose access to your authenticator app or device. Save them in a secure place.
Can I disable 2FA later?
Yes. You can disable 2FA from your account security settings, but keeping it enabled is strongly recommended for better account protection.